21°C
ASSON
1. Presentation of the accommodation
The star of Béarn is operated by GAEC D'ARTIGARET
SIRET No.: 38822736500011
Head Office: GAEC D'ARTIGARET 18 Chemin d'Artigaret 64800 Asson
Website: https://letoiledubearn.com
Telephone: 06.41.48.35.17
Email: contact@letoiledubearn.com
2. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale for the reserved rate, which are accessible on our booking platform. These general terms and conditions of sale apply to all bookings made online, via our booking platform.
L'Étoile du Béarn reserves the right to modify and amend these terms and conditions of sale at any time. The establishment accepts no responsibility for the loss or theft of personal items, financial or sentimental value.
3. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs, so we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the booking process. The reservation is limited to a maximum of 2 adults. Children under 18 are not allowed in the accommodation. Parties are not permitted. Pets are not allowed. L'étoile du Béarn reserves the right to cancel the stay if the customer arrives with a pet, without refund. The person mentioned on the reservation is responsible for the smooth running of the stay. The dates chosen by the customer when booking are fixed and final.
4. Booking process
Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of the dates to be reserved, the reservation procedure includes, in particular, entering the bank card for payment, consulting and accepting the general conditions of sale and the conditions of sale of the reserved rate before validating the reservation and, finally, the validation of the reservation by the customer.
If the customer chooses the non-refundable, non-changeable price (€190), they agree to pay the full amount of their reservation online (secure payment via Stripe). Validated payment guarantees the reservation of the dates of their stay.
If the customer chooses the standard price (€210), the customer reserves and blocks the dates of their stay by submitting their bank details online (data secured by Stripe). The customer agrees to pay for the entire stay upon arrival (cash, check, or credit card).
All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
5. Acknowledgment of receipt of reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
6. Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that he or she does not have the right of withdrawal provided for in Article L221-18 of the French Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The amounts paid in advance, which are deposits, will not be refunded if the cancellation is due to the customer.
Non-refundable, non-changeable price (€190): Cancellation of the stay is impossible, even if the weather conditions are forecast to be bad for your stay (rain, wind, cloud). No refund or postponement of the date is possible in the event of cancellation by the customer, except in cases of force majeure such as illness or death of a loved one (official proof will be required).
Standard Rate (€210): Cancellations made less than 2 days before the scheduled arrival date will result in the full amount due. Cancellations made between 3 and 5 days prior to the scheduled arrival date will result in a 50% refund. Cancellations made 6 or more days prior to the scheduled arrival date will result in a 100% refund. In the event of a no-show on the day of your stay, 100% of the reservation amount will be charged to the credit card provided as a guarantee. The dates of your stay can be changed by the customer up to 5 days before the initial stay.
The same conditions apply for 2-night rates.
For reservations made with gift cards, changing your stay dates is only possible with a standard gift card (€210). However, for ALL GIFT CARDS, no refunds, whether in the form of a gift card or cash, are possible.
Cancellation requests must be confirmed exclusively by email.
7. Consumption of the service
In accordance with regulations in force in certain countries, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. The establishment is reserved only for people over 18 years old, and pets are not allowed.
8. Use of the premises
The guest may arrive from 4 p.m. and must leave the premises no later than 11 a.m. The guest agrees to inform the host, at least 24 hours before their stay, of their desired arrival time.
Accommodation is for two adults only. Any additional undeclared person may result in cancellation of the stay without the possibility of a refund. The guest agrees to respect the premises and return them in their original condition. The guest will have access to the entire orchard (bounded by a low stone wall). However, access to the cottage and the nearby barns is strictly prohibited.
An inventory will be carried out after the guest's departure. In the event of damage, theft, or any other unreported problem, the host may debit the amount of the damage from the bank imprint registered at the time of booking, up until 11:59 p.m. the day after the guest's departure. The guest will be notified by email.
9. Liability
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
L'étoile du Béarn declines all responsibility for theft, loss, or damage to the client's personal property. Liability insurance is recommended to cover any potential incidents.
The establishment cannot be held responsible for any noise pollution related to the proximity of the cottage, occupied only in July and August. Occupants of the cottage are informed in advance of the presence of the dome nearby and are reminded, upon arrival, of the prohibition of any noise pollution in order to preserve your peace and quiet.
During the guest's stay, any problems, malfunctions, or breakages must be immediately reported to the hosts. If damage is noted within 24 hours of departure, the host reserves the right to charge for the damaged equipment. Payment can be made using the same credit card used for the reservation. The guest will be notified by email. If necessary, the owner may request the guest's liability insurance to cover the cost of repairing or replacing damaged items. The guest remains fully responsible for their actions during their stay.
The establishment offers a parking space reserved for its customers, located 100 meters from the accommodation. It is important to note that, although this space is located on private property, the establishment cannot be held responsible for damage or theft from a vehicle whose doors are not locked.
10. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within fourteen days after the date of departure from the establishment.
11. Prices
Prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount inclusive of VAT, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the booking, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. Prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date.Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
12. Payment
The customer provides his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card which allowed him to guarantee the reservation. The payment is debited at the establishment upon the customer's arrival (standard price) or upon reservation (non-modifiable, non-refundable price). This prepayment is called a deposit. In the event of a no-show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
13. Respect for privacy
The customer is informed, on each of the personal data collection forms, whether the responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. Particularly when paying online, the customer's bank details must be transmitted by the payment service provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect data confidentiality for said data transfers.
14. Evidence Agreement
Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
15. Force majeure
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognized by the case law of the French Courts and Tribunals. Neither party shall be liable to the other party for failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the cost of the resulting costs.
In the event of a weather warning (heavy rain, strong winds, or thunderstorms) being announced during the guest's stay, the host reserves the right to postpone the stay for safety reasons. The guest will be contacted by telephone via the number provided at the time of booking to notify them and arrange a new date based on their availability. In the event of a weather event occurring during the guest's stay, relocation to a nearby gîte may be offered, which will also result in a postponement of the stay.
16. Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
17. Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate booked) and these general terms and conditions. In the event of a contradiction between the booking form and the general terms and conditions, the provisions contained in the booking form will be the only ones applicable to the obligation in question. These general terms and conditions of online sales may be modified and/or supplemented by the establishment at any time. In this case, the establishment will post the new version of the general terms and conditions of online sales online. As soon as it is posted online, the new version of the general terms and conditions of online sales will automatically apply to future customers.