FAQ (frequently asked questions)

🏡 ACCOMMODATION

Is household linen provided?

Yes, we provide everything you need: bath towels, tea towels, bathrobes, and your bed is made upon your arrival. Travel light!

Is shower gel provided?

Yes, we provide a natural multi-purpose soap, suitable for body and hair.

Is the accommodation completely dark at night?

Morning light can be harsh in the dome. Although we have blackout curtains, complete darkness is not guaranteed. If you prefer to sleep in total darkness, a sleep mask is recommended.

Is the accommodation equipped with heating?

For your comfort, a reversible heat pump is installed. It maintains a comfortable temperature. However, the unusual structure of the accommodation may not guarantee a consistently comfortable temperature. Please note that the noise emitted varies depending on the power chosen and may be bothersome at night for sensitive individuals.

Is Wi-Fi access available in the establishment?

To promote a true disconnection and an optimal experience, our accommodation is without Wi-Fi.

Can the Nordic bath be used in the rain?

Absolutely! Nordic bathing is a magical experience, even in the rain. It will only add a unique touch of charm to your moment of relaxation.

Is the dome for exclusive use?

The dome and its outdoor facilities are reserved exclusively for you. However, from June to September (but especially July and August), the proximity of our lodge, which is sometimes occupied, may cause noise pollution. Although our guests are informed and aware, we decline all responsibility in the event of inconvenience.

⚠️ SECURITY

Are pets allowed?

Unfortunately, we do not accept pets in our establishment.

Is your establishment child-friendly?

For safety reasons, we only accommodate adults. The layout of the accommodation is not suitable for young children.

What safety precautions are taken at this establishment?

Your safety is our priority. That's why the accommodation is equipped with a fire detector and a fire extinguisher.

At night, the stairs and exterior paths are illuminated.

A video surveillance camera is located on our private road. It is oriented toward the entrance and your parking area, but does not film the dome or the public roadway.

What measures are taken in the event of a weather alert?

To ensure your safety, if a weather alert (orange or red) is issued for the accommodation area, we will offer to postpone your stay, depending on our schedule and your availability.

🅿️ ACCESSIBILITY

Is the dome accessible for people with reduced mobility?

No, the dome is not accessible to people with reduced mobility due to the sloping terrain.

Is access to the dome possible by car?

No, you cannot access the dome by car. Parking is available 100 meters away, then you will have to walk.

🗓️ RESERVATION

How can I make a reservation?

Booking is easy online, using our on-site booking engine. We are also available by phone if needed.

Can we change the dates of our stay once payment has been made?

The possibility of changing your dates depends on the rate chosen when booking: the non-refundable, non-modifiable rate (€190) does not allow any changes, while the standard rate (€210) offers the flexibility to modify your stay up to 6 days before arrival.

What are the cancellation conditions?

If you have opted for the non-refundable, non-changeable rate (€190), your stay is final and cannot be cancelled or refunded. Only the standard rate (€210) allows you to cancel or change your dates up to 6 days before your arrival.

💶 PAYMENT

What are the payment methods?

For the non-modifiable, non-refundable rate, to be paid online when booking: credit card (CB, MasterCard, Visa).

For the standard rate (€210), to be paid on site: bank card (CB, MasterCard, Visa), cash or check.

When will my payment be debited?

The time of payment depends on the rate chosen: for the non-modifiable rate, payment is made when booking online, while for the standard rate, it is made on the day of your arrival.

Is online payment secure?

Yes, your online payments are completely secure thanks to the Stripe platform.

Is a security deposit required?

No security deposit is required.

However, in the event of theft or damage, whether observed and/or not reported, during your stay, we reserve the right to debit the amount of the damage from your bank card imprint, up until 11:59 p.m. the day after your departure.

How should I pay the tourist tax?

The tourist tax is payable upon arrival, in cash or by check.

Price: 0.72€ x number of people x number of nights.

🎁 GIFT CARDS

How long are gift cards valid for?

Gift cards are valid for one year from the date of purchase.

When can we use gift cards?

Gift cards can be used all year round.

How can I use my gift card?

To redeem your gift card, enter the code in the "I have a gift card or certificate" section before payment.

Can stays booked with a gift card be changed or cancelled?

As with our rates, changing your stay dates is only possible with a standard gift card. However, regardless of the gift card's price, refunds are non-existent.